According to the State of CIO Survey 2023, 71% of CIOs said that they will devote more time to business strategy work in the future. The core focus would be on innovation and fine tuning business strategy to gain a competitive advantage in a highly competitive market.  

IT leaders are willing to experiment with new technologies, techniques and create new go to market strategies that can differentiate their brands from the rest. To do this, they will have to learn and master key business concepts first. Which business concepts should an IT leader learn and master? That is exactly what we are going to discuss in this article.

In this article, you will learn about eight business concepts every IT leader should learn to succeed.

Table of Contents

8 Business Concepts Every IT Leader Should Learn

1. Strategy

2. Finance

3. Accounting Principles

4. Business Resilience

5. Data Privacy Regulations

6. Customer Journey

7. Lean Management

8. Human Centric Work Culture


8 Business Concepts Every IT Leader Should Learn

Here are eight business concepts every IT leader should learn to succeed.

  1. Strategy

Gone are the days when few top executives got together to develop a business strategy. Today, every functional unit leader plays an important part in strategy development and implementation. CIOs are no exception to this rule. That is why it is important for IT leaders to master the art and science of strategy.

Develop your strategic thinking and learn to formulate strategy. This will help you a lot in achieving your department goals but also help you in bringing your organization’s vision to life. Since most IT leaders lack this skill, they are unable to give their inputs in a more effective way in business strategy development.

  1. Business Drivers

IT leaders are not only technology leaders, they are also business executives. This means that they not only have to understand the technology side of the equation but also the business side of it as well. How does the business operate and how does it make money? Understanding the business model is crucial as it helps CIOs to implement the right technology solutions but also improve it constantly to deliver the desired results.

  1. Finance

According to a survey conducted by Protiviti, poor economic conditions in the markets is the biggest risk for business growth. It even beats the staffing challenges due to talent shortfall. How can a CIO help their business weather the economic storm if they don’t understand finance and financial markets themselves? They can’t. That is why it is important for IT leaders to have a basic understanding of finance and how the financial market works in order to make the right business decisions.

  1. Business Resilience

CIOs are great at disaster recovery and business continuity planning. Sadly, the same can not be said when it comes to business resilience. The economic uncertainty and geopolitical tensions means that your business could face business disruptions. How would you deal with those challenges? Events like pandemic showed that most businesses and IT leaders are not fully prepared to take on this challenge. CIOs have to find ways to minimize costs without negatively impacting productivity just like cheap dedicated servers do. Not only that, they have to help business leaders find alternative channels if their main business route gets blocked. That is why it is important for IT leaders to learn how to improve business resilience.

  1. Data Privacy Regulations

Data privacy has become a serious concern for users which is why we are seeing a barrage of data privacy regulations being introduced. Whether your business operates in a particular industry or targets customers from a particular location, you will have to comply with these data privacy regulations. 

For instance, healthcare organizations must ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) while businesses operating in California have to comply with California Consumer Privacy Act (CCPA). Knowing these data privacy regulations and their requirements will make it easy for you to ensure compliance.

  1. Customer Journey

Understanding the customer journey is essential for IT leaders to design and deliver exceptional digital experiences. By mapping out the various touchpoints and interactions customers have with the organization, IT leaders can identify opportunities to enhance customer satisfaction, optimize processes, and drive business growth. This customer-centric approach helps IT leaders align technology initiatives such as VPS server Singapore with the evolving needs and expectations of customers.

  1. Lean Management

Lean management principles, derived from the manufacturing industry, have proven valuable in improving efficiency and eliminating waste in IT operations. IT leaders who embrace lean management practices can streamline processes, reduce costs, and enhance overall productivity. By applying lean methodologies like Kaizen or Kanban, IT leaders can drive continuous improvement and foster a culture of operational excellence.

  1. Human Centric Work Culture

With remote and hybrid work trends here to stay, businesses will have to rethink their office designs. If you have a traditional office centric design at the workplace, you might have to switch to a human centric one. Human centric work culture is not limited to online communication and collaboration. It goes far beyond the realm of virtual work. It is all about developing a human centric culture and environment that supports your employees.

You will have to put their physical and mental wellbeing over everything else and treat them with respect. You must empathize with your employees and share their pains. This is what enables IT leaders to build long term relationships with employees. This leads to trust which eventually leads to employee loyalty.


To excel in their role, IT leaders must expand their knowledge beyond technical expertise and embrace essential business concepts. By understanding strategy, finance, accounting principles, business resilience, data privacy regulations, customer journey, lean management, and human-centric work culture, IT leaders can navigate the complexities of the business landscape, drive innovation, and deliver value to their organizations. With these concepts in their arsenal, IT leaders are well-equipped to lead successful digital transformations and position their organizations for long-term success.

Which of these business concepts are you interested in learning? Let us know in the comments section below.