What is a toll-free number?

A toll-free number is a virtual phone number businesses use to enable their customers to contact them free of cost. It offers several advantages that help to provide an enhanced CX. The free phone number positively influences customer behavior. It is beneficial for a company in many ways.

How does a toll-free number influence customer behaviour?

The cheapest toll-free number in India is helping businesses streamline the customer engagement process. It also plays a major role in influencing customer behavior and creating goodwill in the market. Let’s discuss this aspect of toll-free contact numbers and how they impact the customer’s mindset, and benefit the customers. 

  • Good Perception: Customers consider companies with a toll-free number well-established and professional. This perception goes a long way in creating trust and building brand loyalty. The toll-free numbers create an impression of a customer-oriented company that has made an effort to reach out to the customers and promptly resolve their issues. This contact number establishes brand credibility and helps the business retain the customer’s faith with prompt customer services and efficient handling of their issues. Cloud telephony companies offer the cheapest toll-free number in India and meet the cloud solutions requirements of businesses. Do you know that the cloud telephony market is growing at a rapid rate? According to the International Data Corporation (IDC) Worldwide Semi-annual Public Cloud Services Tracker, 2H21 (July-December), the cloud telephony market is expected to grow at a CAGR of 24% for 2021-26!
  • Better CX: The toll-free numbers are free for the customers, and they need not pay operator charges. The business pays for the calls made to and from the toll-free number. Moreover, the toll-free business number is accessible from any part of the country, so callers are spared long-distance charges. Customers will always prefer to call on a toll-free contact number rather than a traditional phone number for which they have to incur steep operator charges. They are attracted to businesses that publish toll-free phone numbers. 
  • Brand recognition: Customers easily recognize a business with a toll-free contact number. These phone numbers help build brand awareness as they are easy to recognize, and brands can use them across multi-touch points. Customers come across these phone numbers on digital and offline platforms and gradually start identifying the numbers with the business. So, these contact numbers help in building brand awareness. Also, they’re available in an easy-to-recognize format with the prefix 1800. So, you’ll find toll-free phone numbers with an easy-to-recall format, such as 1800-ABC-DEFG. 
  • Better customer service: Customers can expect better customer service from a toll-free contact number. They are assured of a better resolution to their queries and get their grievances addressed at the earliest. Often the business integrates the IVR – Interactive Voice Response into the number to offer a streamlined customer experience. The IVR provides a multi-level query resolution system that allows companies to handle customers’ queries efficiently. Customers can use self-help menus to solve their problems quickly. The toll-free business numbers give the callers peace of mind as they can resolve their issues faster, either with artificial speech software or live agents. 
  • Professionalism: Businesses integrate the IVR into the toll-free number and provide customized menus to the customers to resolve their queries at the earliest. Businesses can use artificial speech recognition software and multilingualism to address customers’ queries efficiently. The customers feel comfortable with communication in their native or preferred language. When they find out that the phone number has the option to converse in their preferred language, they are happy to use it to get their queries resolved. 


From the above discussion, we can conclude that toll-free numbers play a crucial role in creating a good impression on customers and attracting them to the business. The software acts as a comprehensive call management solution that offers several benefits to the business, such as increased lead generation, building brand value, high customer satisfaction, tracking marketing campaigns, omnipresence, and other advantages. The software is a highly investable solution that helps the business improve efficiency and maximize revenue. It is best to contact a reputed toll-free number service provider to buy the software and avail of its several benefits. Knowlarity is a leading cloud telephony company that offers the cheapest toll-free number in India.